Customer Service Specialist Telephony

Posted 4 April by Adecco Corporate Easy Apply

We are currently recruiting for a Customer Service Specialist to join a fantastic banking and financial services company in the Cheshire area, Gadbrook Park, Northwich.

Working pattern: Monday to Friday, 8am - 7pm & Rotational Saturdays 9am-1pm

Starting salary from £19,665 plus excellent benefits and progression opportunities.

Benefits: 10% pension/ life insurance/ 25 holidays Onsite: Gym, Parking, well being centre, 2 x Canteens, free medical insurance, support team Training is for 8 weeks

As a Customer Service Specialist (Telephony) you will be responsible for delivering a world class customer service to our clients. You will build effective relationships through trust, confidence and reliable support across the business network, working collaboratively within the New Customer team. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

As a Customer Service Specialist (Telephony), your main responsibilities will include: * Delivering a personalised, expert, quality-driven service to customers. * Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods. * Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre. * Capturing customer information during calls to develop an understanding of the customer's needs.

* Adaptability in your approach and attitude.
* The ability to work calmly and constructively under pressure.
* An understanding of the importance of meeting and exceeding client expectations.
* Confidence in your ability to talk to clients in detail on our products, services and channels.
* A strong level of computer literacy and proficient keyboard skills.
* A commitment to provide a world-class service and drive our dedication to the client experience.

To be considered for this exciting position, please email your CV in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.

The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Consultant: Recruitment Hub Contact No: - Sarah Gillan

Adecco is an equal opportunities employer If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

Reference: 34823498

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