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Customer Service Specialist, Manchester - up to £20,000 DOE

Posted 22 February by DMD Recruitment LTD Easy Apply Ended

Are you a Customer Service superstar brimming with confidence?

DMD Recruitment are proud to be representing their client a Leading Insurer based in the City Centre to add x28 Customer Service Specialist to their expanding team!

Start dates are as soon as next month for the successful candidates and ongoing into the New Year!

The Role:-

  • Offering outstanding Customer Service

  • Provide quotations in Car, multiple car, home insurance and travel insurance

  • Seeking every opportunity to cross sell relevant to the customers’ needs

  • Achieve and exceed all productivity, sales and quality targets whilst offering service excellence to maximise individual contribution

  • Deliver a high standard of product knowledge

  • Treating customers fairly, being fully complaint with FCA guidelines

  • Act as a role model with the company in terms of performance, skills and attitude!

  • Following the full range of Operations processes including general queries, renewals, adjustments, accounts investigations, complaint handling and sales in line with the relevant guidelines

  • Act as a subject matter expert utilising local underwriting authority and system expertise to consistently assist and improve team performance and operational procedures

  • Strong communicating skills with all internal and external customers both written and verbal form

Who are we on the lookout for?

  • Phone loving candidates who are always looking to go above and beyond customer expectations!

  • Call Centre experience would be desirable but not essential!

  • Someone who is always looking to improve their performance and development against all targets and Customer Support Contribution working with the Team Leader to improve process, quality & sales performance

What they can offer you in return?

  • Fantastic holiday allowance which rises through years of service

  • Great shift rota….8am-4pm/9am-5pm/12pm-8pm

  • Outstanding working conditions with an inspiring atmosphere with a friendly team and some on the UK’s best managers

  • Outstanding training with a leading HR Team

  • Career Progression

  • Life Assurance

  • Discount on Company Products

  • Onsite canteen

  • Cycle to work scheme, Child Care Vouchers and discounts for retailers

  • Renowned pensions scheme

  • Salary up to £20,000 dependent on experience plus bonus quarterly with a potential of earning and additional £250 per quater!

  • Much, much more!!!

Reference: 33807527

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