Customer Service Solutions

Posted 4 April by Brewster Pratap Easy Apply

Brewster Pratap are working in partnership with a rapidly growing and respected Financial Services Organisation in Leeds to recruit a number of Customer Solutions Specialists, They provide an environment in which colleagues are encouraged to engage, learn and flourish, investing in significant in-house training and opportunity to study the CeMap qualification

THE JOB:

Overview:

  • To support the client database at all times, whilst working to targets.
  • To share best practice
  • To deliver an efficient and professional client experience at all times.
  • To promote the business at all available opportunities

Key Outputs:

  • Outbound calling and rapport building with our client base
  • To contact leads generated by marketing / advertising
  • Discuss the multiple products available to their client base
  • Negotiate the booking of first appointments
  • To turn opportunities into appointments
  • Speaking to existing clients across key business areas to confirm appointments
  • Other ad-hoc duties as and when required by the business

THE PERSON:

Overview:

  • Ability to empathise and build rapport with customers is essential
  • Excellent communication skills
  • Good negotiation skills
  • Good IT skills are essential
  • Able to achieve and exceed KPI targets
  • Able to work both on your own initiative and as a team player
  • Highly motivated/Self starter
  • Enthusiastic with a passion to succeed within a growing company
  • Resilience in dealing with varied workloads

Skills & knowledge

  • Experience of working towards and achieving targets
  • Proven track record within an outcome driven environment
  • Experience of customer services environment Desirable

THE BENEFITS:

£18000 pa Starting Salary plus Bonus and fantastic Benefits.

Free on site Parking

Mon - Fri 1 Sat in 4 with lieu day

Brewster Pratap Business & Office Support is a division of the Brewster Pratap Recruitment Group focusing on the recruitment of talent in administration, business support, HR, sales, marketing and purchasing jobs in in South Yorkshire, West Yorkshire, East Yorkshire, North Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of business and office support recruitment we would really like to hear from you. Please visit our website at www.brewsterpratap.co.uk for more information.

Reference: 34821226

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