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Customer Service & Sales Support Advisor

Posted 19 September by MAD Supplies Ltd Ended

Customer Service & Sales Support Advisor

Location: Bristol, Avon, BS4 1UL
Salary: £17k
Contract: Permanent, Full time
Hours: 37.5 hours per week (8.30am - 5.00pm)

A fast-growing online tools and equipment retailer is looking for an enthusiastic, motivated, positive and friendly person to join our Customer Service team.

Customer Service & Sales Support Advisor - The Role:

On joining our small but busy customer service team you will assist our customers and help deliver an exceptional level of customer service.

Responsibilities include:

  • Answering incoming phone calls
  • Writing to customers via email
  • Dealing with and satisfying customer enquiries
  • Taking customer orders
  • Liaising with suppliers
  • Dealing with product returns
  • General admin duties

Skills required:

  • Strong communicator with excellent verbal and written communication skills
  • Excellent attention to detail
  • Excellent PC and keyboard skills
  • Good working knowledge of Microsoft applications
  • Good organisation and administration skills
  • Ability to multi-task and prioritise workload
  • Team player
  • Self-motivated and hard working
  • Enthusiastic and friendly
  • A flexible and helpful approach

Customer Service & Sales Support Advisor - Experience required:

  • At least 2 years’ experience in a similar role
  • Experience in the following an advantage: Customer support, Customer Service, Customer Advisor, Call centre, Helpdesk, Client Relations, Customer orders, Sales support.

Terms:

  • £16k annual salary
  • 37.5 hours per week (8.30am - 5.00pm)
  • 22 days annual holiday (excluding bank holidays)
  • Permanent contract

If you have the skills and experience we require and you enjoy working with friendly, professional people with a bit of fun thrown in, please click on the APPLY button and forward an up to date CV and cover letter.

Due to the volume of applications we receive we are unable to respond to all applicants. If you do not hear from us within four weeks please assume that your application has been unsuccessful.

Strictly no agencies.

Required skills

  • Construction
  • Customer Service
  • Retail
  • Sales support
  • Tool hire

Reference: 33340109

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