This customer specialises in both outdoor and depending on the season indoor products and is prominently within the Retail industry which means stock can be seasonal and products will change and reflect the time of year.
This is a well established company whose business is currently thriving and expanding and growing from strength the strength. We are only interested in candidates that have a lot of drive and ambition this is very important.
We receives over 400 calls a day in our peak season along with 300+ emails per day,
both of which are to be responded to in a timely and efficient manner.
We also provide a Live Chat Service which also receives around 400 chats per day.
The service we provide is critical in representing the image we are striving to achieve.
Customers will call you with an issue and a well spoken manner will help leave a lasting impression on us
after a successful resolution has been met.
You will need to have to a positive attitude in handling sales queries and complaints.
Whether a customer calls to request product information, track their delivery or make a complaint, the advisor must advise, accurate information and listen intently to the customer with compassion when things go wrong.
Having patience and the desire to help our customers will put you in a healthy position to succeed at our company.
The role requires you to be outstanding at multi-tasking.
While awaiting a response on one customer query, the next inbound call or walkin cusotmer is coming through.
However it is essential the previous customer is not forgotten about.
You must therefore be able to manage all various tasks and responsibilities in a timely manner using our in-house CRM system. Which you will be provided with full training.
The right candidate must have good touch typing skills as you will be discussing the customer queries, and notes must be added at a fast pace to minimise the time a customer is kept on the phone.
A quick learner is critical to this role.
To prove you make independent commercial decisions will help reach your potential in the business.
You will also be required to respond to customer queries via email.
The CRM system receives emails regarding customers queries, tracking and complaints,
This customer operates 7 days a weeks and hours of work are anything from split between weekdays and weekends 4 days a week
We are currently looking for new employees to cover either the busy call centre or selling in the showroom/shopfloor
We are happy to discuss what shifts would best suit you to enable the customer to get a 100% out of his employees as you will have requested the hours you are prepared to work prior to being offered a Full or Part time position
And when overtime is offered on occasions the customer would like you to consider this as it will only be offered in the team is in need of afew extra people standing in from time to time to get the call volumes down.
We are looking for candidates that can be flexible and work some weekends or on a bank holiday but also understands that this can not always be the case for candidates with family commitments.
If this sounds like a role for you please forward CV and someone will call you to discuss position in more detail.
We are looking for people to start with immediate effect but will also accept candidates that would have to give notice should they currently be in employment.
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