Customer Service Researcher

Posted 10 March by Pertemps Liverpool
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Customer Service Researcher

Ellesmere Port

£19,000 basic salary plus monthly bonus (£22,000 OTE)

Monday to Friday 8:30am to 5:00pm


Please note: this will be a home working role due to current restrictions. The company will provide home working equipment to start training and eventually work from home before returning to the office. Interviews will also take place via Microsoft Teams.

An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £19,000 plus monthly bonus (£22,000 OTE). Standard hours of work are 8:30am to 5:00pm Monday to Friday.

The main duties of a Customer Service Researcher are;

  • Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects
  • Use a consultative approach and build rapport with clients to gain as much information as possible
  • Update the database after every call with new information in order for the client portfolio to use
  • Managing your own time and workload on a daily basis
  • Liaising with colleagues to share information
  • Continue to build relationships with current clients
  • Deal with inbound enquiries
  • Research new projects online or within industry publications


  • Excellent monthly and quarterly bonus structure
  • Potential long-term career opportunities within the business
  • 33 days annual leave (25 working and eight bank holidays)
  • Four days off for volunteer work and day off for birthday
  • Life assurance
  • Private pension
  • Full industry service training

To apply for this position you must;

  • Ideally have telephone experience within a customer service or sales capacity
  • However recent graduates or those from other sectors will be considered
  • Have excellent communication skills
  • Have the ability to manage your own workload and prioritise tasks

If you match the above criteria and feel this position is right for you then please apply online

Keywords; customer service advisor; customer service agent; customer service operative; telephone researcher; customer researcher; market researcher; market research; customer advisor; customer agent; representative; consultant; call agent; call advisor; call centre; contact centre; inbound; outbound; helpdesk; ellesmere port; chester; Wirral; Cheshire; runcorn

Required skills

  • Call Centre
  • Client Services
  • Contact Centre
  • Customer Base
  • Customer Service

Reference: 41789845

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