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Customer Service Representatives

Posted 15 February by Recruitment Solutions (Wales) Ltd Easy Apply Ended

Recruitment Solutions Wales are looking for Customer Service Representatives to join their manufacturing Client in the Rhondda Valleys. The successful candidates will manage a portfolio of customer accounts, grow existing sales through excellent customer service and maintain customer relations.

Job Description

* Act as the primary point of contact for the account portfolio and maintain strong lines of communication with client base.

* Provide quotations to customers within the company agreed timescale. Referring to the line manager where necessary to win works and maintain the highest possible quote conversion.

* Obtain a minimum of three prices for sub contract works for all relevant quotes.

* Process all new accounts referring to finance for all associated credit checks.

* Accurately process all orders within company software systems.

* Complete the necessary purchase requisition form for all orders.

* Launch remake orders via production where errors are made.

* Maintain the highest standards of paperwork at all times.

* Monitor receipt of completed paperwork returned from site and from internal departments.

* Handling customer complaints in a sympathetic and professional manner, escalating to a line manager where appropriate.

* Identify and manage risks alongside the installation team, including the co-ordination of Risk Assessment and Method Statements.

* Where appropriate, co-ordinate and support the work of any sub-contractors with the Installation team.

* Promote best practice on health and safety matters.

* Issue all appropriate company and legal paperwork.

* Establish and maintain a robust contact strategy for the client portfolio to ensure all clients are contacted on a regular basis and are happy with the service provided.

* Work to sale KPI's as set out by the Company.

The hours of work are Monday to Friday 8am - 5pm.

The position is temp to perm for the right candidate.

The salary is 18 - 20k depending on experience.

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Required skills

  • good telephone manner
  • Customer Service experience
  • IT Literate.

Reference: 34482887

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