Customer Service Representative

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We’re looking for a Customer Service Coordinator for a leading moving company in London. In this role, you’ll be the main point of contact for clients, ensuring their needs are met with efficiency, professionalism, and a positive attitude.

As a Customer Service Coordinator, you’ll handle a variety of client inquiries, coordinate logistics, and support the team to ensure each move is smooth and successful. This position is perfect for a detail-oriented individual who excels at problem-solving and thrives in a fast-paced environment.

Responsibilities:

  • Serve as the main point of contact for clients throughout their moving experience.
  • Handle client inquiries, concerns, and requests promptly and professionally.
  • Coordinate with internal teams to ensure timely and efficient service delivery.
  • Schedule and organize moves according to client needs and company availability.
  • Resolve client issues with a calm, solutions-focused approach.
  • Maintain accurate records and documentation for each client interaction.
  • Provide clients with updates on the status of their moves and address any changes.
  • Conduct follow-up calls to gather feedback and ensure customer satisfaction.
  • Assist in billing and invoicing processes related to customer accounts.
  • Support the sales and operations teams with administrative tasks as needed.


Requirements:

  • Previous experience in a customer service or coordination role, ideally in the moving or logistics industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities with keen attention to detail.
  • Problem-solving skills and a positive, client-focused attitude.
  • Ability to manage multiple tasks and work effectively under pressure.
  • Proficiency with Microsoft Office and CRM systems.


Reach out to Alchemy Global Talent Solutions today to learn more about this exciting opportunity!

Required skills

  • Administrative
  • Calls
  • Customer Service
  • Documentation
  • Records

Application question

Do you have experience in the Moving and Relocation sector?

Reference: 53988217

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