Customer Service Representative

Posted 15 April by Guidant Global

Join Innovation, Move the Globe
Leading A New World of Life and Pensions Services

Customer Service Representative

Up to £22,136
27th May 2019
Permanent, 40 hours per week (Monday - Friday with 1 weekend in 4 required)
Hours are between 8am - 6pm (Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Customer Contact team in Peterborough.

You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

  • Get to work for some of the largest globally recognised names in the Life & Pensions industry;
  • Deliver excellent customer service to our valued customers;
  • Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
  • Taking initiative and ownership of what you do;
  • Continually develop and refine your personal skills and knowledge to improve support.

About You

  • Strong Customer Focus ensuring we always do the right thing for the customer
  • Understanding of the financial services industry (desirable)
  • GCSE Grade C or above to include Maths and English or equivalent
  • Good written communications skills
  • Confident professional telephone manner
  • Good IT skills including word and excel
  • Good time keeping
  • Self-Motivated
  • Ability to work under pressure

The Location

  • Situated at the Lynch Wood business park
  • Car parking available
  • Onsite cafe, dry cleaning service, and restaurant for breakfast and lunch
  • Boasting 30 acres of landscaped grounds and formal gardens with lake-side walks


  • Discretionary annual bonus (up to 5%)
  • Company pension scheme membership
  • 23 days holidays + 8 bank holidays
  • Holiday allowance rising with promotion
  • Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
  • 24/7 access to a wide range of books
  • Receive a wide range of retail discount shopping schemes
  • Access to our client's Confidential Helpline is available to be used by you and your family
  • Get to volunteer in our own employee communities throughout the working day
  • Develop your career through our client's wider global network

Don't miss this highly competitive opportunity, apply today.

REF: 558987

Reference: 37760756

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