Customer Service Representative

Posted 12 October by CLEARLINE RECRUITMENT LTD
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Job Title: Customer Service Representative

Location: Hove

Salary: £20k - £22k

Full time

This is a fantastic opportunity for a motivated and enthusiastic inbound agent to join my client's rapidly growing customer service team. This is a strong brand that offers an excellent working environment as well as continuous support and career progression.

Responsibilities

  • Answering and transferring calls to the relevant department
  • Keeping calls in the que to a minimum
  • Handling complaints and challenging calls
  • Answering questions about products and services
  • Delivering exceptional customer service
  • Managing customer accounts
  • Communicating with different departments of the business
  • Taking customer payments
  • Writing and sending formal company documentation
  • Communicating with our large customer base
  • Ad hoc duties as required

Requirements

  • MUST have Inbound Customer Service call centre experience
  • Outstanding customer service
  • Sympathetic approach
  • Works well in difficult situations
  • Excellent telephone mannerism
  • Able to think with their own initiative
  • Administration experience
  • Excellent punctuation and written grammar

What you will receive from the client as an employee:

  • Endless company perks through our employee discount programme
  • Generous basic salary
  • Continuous support and development
  • Career progression
  • Snacks and drinks in the office
  • Endless office social events

For more information please contact James Naylor at Clearline Recruitment.

Reference: 36350857

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