Customer Service Representative

Posted 6 September by Contact Point Resourcing
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Customer Service Representative

£18k basic + bonus

Thatcham, Berkshire

My client are a fast track 100 company who are experiencing exceptional growth. This is a fantastic opportunity to work within an exciting and growing company and be part of a brilliant team. This company are looking for people who are keen on progressing with a growing business, learn key skills and develop into new roles.

We are looking for multiple Customer Service Representatives to join this successful team.

Main Responsibilities of the Customer Service Representative:

• Receive customer contact via multiple channels including telephone, email and webchat

• Provide relevant solutions in line with a range of customer requests/queries

• Share information with colleagues to ensure customer queries are handled both efficiently and adequately

• Optimise all contact in line with both the brand and client expectations

• Update systems accordingly as part of the quality monitoring process

• Meet/exceed both individual and team targets.

Required Skills and Experience for the Customer Service Representative:

No specific experience required, however, you must be:

  • Upbeat
  • Articulate
  • Excellent spoken and written English

Full training is provided.

We are looking for both full time Customer Service Representatives and part time Customer Service Representatives to work shift patterns.

We are interviewing very quickly for the role so if you are interested in discussing this in detail and applying, please get in touch ASAP to Lucy Warner at Contact Point Resourcing.

Required skills

  • Customer Service
  • Building Relationships
  • Positive Personality

Reference: 36043485

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