Customer Service Representative

Posted 8 June by Post My Job Ltd Easy Apply

The company is a fast-growing online retail business of Beds and Bedroom furniture we are looking for a motivated, creative and decisive Customer Service Representative

Main responsibilities:

  • To assist customers with any questions or queries they may have in regard to our product range
  • To assist customers with any issues or queries regarding their orders via email or telephone
  • To help customers register on the website and/or assist them with placing their order
  • Deal with complaints and escalate where necessary
  • To handle difficult customer situations with professionalism
  • To assist the Finance Department with customers on security/fraud checks

Essential Skills and Requirements:

  • Exceptional written, copywriting, proofreading and communication skills together with a keen eye for detail
  • Be reliable and consistent with a friendly and patient disposition
  • Be proficient at typing
  • Must demonstrate an understanding of the importance of customer care
  • Ability to be flexible, as per the business' requirements

Please Note: When applying for one of our vacancies, we will create a private application on our website so that the employer can view and respond to you. If you would like to update or remove your CV from our website, you can login and delete it at any time. We will send you login details when the application is made.

Required skills

  • Communication Skills
  • Customer Service
  • Furniture
  • Orders
  • Retail

Reference: 35339142

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