Customer Service Representative

Posted 4 April by Kelly Services Easy Apply
Job Title: Customer Service Representative
Pay Rate: £10.85 per hour
Hours: Monday - Friday, 08:00 - 17:00
Contract Type: 12 month contract 

My client based in Brighton are currently looking for an enthusiastic, resilient, proactive customer service representatives to join their expanding team. With over 100 years in the industry and a global presence my client work with some of the biggest names in the personal care industry.

You will be the main point of contact for customers within the UK market for all ordering activity and enquiry/query management to resolution.

Your duties will include:

- Capturing orders in various formats, processing them and managing any subsequent changes
- Dealing with enquiries/queries relating to the OTD process
- Proactively managing the day-to-day requirements for own customer portfolio
- Maintenance of relevant systems with valid information
- Developing strong working relationships with key customers
- Managing the collection/returns of product process to resolution
- Networking/building relationships with internal customers
- Applying customer logistics initiatives

The ideal candidate will be:

- Team player, also able to use own initiative
- Be able to work with multiple deadlines/tasks
- Be numerate
- Computer literate
- Excellent problem solving skills
- Excellent telephone manner
- Excellent time managements skills, sense of urgency, able to separate urgent and important
- Adaptable/responsive to change
- Proactive/can-do attitude
- Excellent communication (written & verbal), interpersonal and presentation skills will be essential
- Able to manage pressured situations

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Reference: 34828483

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