Customer Service Representative

Posted 15 March by Parkside Office Professional Ending soon

33403 - Customer Support Representative

Location: Epsom, Surrey
Salary: Up to £23,000
Hours: Monday to Friday - 37.5 hour working week plus 1 in 3 Saturdays

My client who works alongside a large Automotive company is looking to recruit for a Customer Support Representative. This role plays a pivotal role between two key organisations and you will be a brand ambassador. This role is an exciting position and is ideal for someone who has a real passion for customer services. The client is looking for someone who is confident in having a Customer first mindset and ability to work on and pick up new systems.

Key Responsibilities:

  • Liaise with customers ensuring a professional and efficient service is provided via telephone, email and web-chat
  • Ensure all customer enquiries/issues/complaints are resolved and managed in a timely manner
  • Ensure customer database is updated accurately with all customer details in line with company standards
  • Build rapport with customers ensuring relationships are being built
  • Build a strong brand awareness to ensure relevant information is being offered to customers

Key requirements:

  • Experience in a Customer service role
  • Willing to work 1 in 3 Saturdays
  • Excellent attention to detail
  • Strong fact finding and problem solving abilities.
  • Educated to GSCE level or equivalent (5 GCSE passes required at D or above)
  • Outstanding communication, both written and verbal
  • If this role sounds of interest to you, please do not hesitate to apply.
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.Parkside Recruitment is an Equal Opportunities Employer.

Application questions

Are you able to travel to Epsom?
Do you have outstanding Customer Services skills?
Are you able to work 1 in 3 Saturdays?

Reference: 34695117

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