Customer Service Representative
£19,000 - £21,000p/a depending on experience
Becommitted to delivering exceptional customer serviceby putting the customer at the heart of everything you do
Contribute and support the team with daily workload through taking calls, responding to emails and sales order processing through the relevant ordering systems.
Talk to customers at a variety levels from B2B to B2C and have the ability to talk their language.
Ensure that orders are processed to a high degree of accuracy and in a timely manner.
Monitor orders, release those blocked and push through to completion.
Taking ownership and resolving queries in a timely and efficient manner.
Keep accurate records of discussions or correspondence with customers
Log customer queries and complaints via internal systems and follow through to completion.
Escalate issues to the team leaders for resolutions, when required.
Provide pricing and delivery information in a timely manner
Deal with general enquiries relating to product information, identification and availability.
Taking ownership of own administration
Drive continuous improvement within the business
Contribute to continuous improvement ideas through team leaders
Ideally you will have experience using SAP and have Sales Order Processing experience.
You will have used similar skills within a previous and role must have at least 2 years customer service experience
Annual pay rises
Flexible start and finish times
21 / 22 days holiday increasing with length of service
Free tea, coffee and fruit
Company away days and team building
Christmas and Summer parties
- Call Centre
- Customer Service
- Outbound Calls
- Sales Order Processing
- SAP system
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