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Customer Service Representative

Posted 9 March by CAP HPI Easy Apply Featured Ended

Customer Service Representative (National Mileage Register)


Salary: Up to £18,000 Per annum

About us:

Cap-hpi give people the data they need to make informed decisions, covering the entire automotive industry. We handle over 2 million hpi checks a month and 250 valuation requests, we respond to over 20,000 phone calls and 10,000 emails a month, providing our customers with the information and support they need, 7 days a week.

We know how important it is for our customers to make the right choice, which is why we make it our mission to give them one place for data and software solutions that uniquely span the whole vehicle lifecycle; new, used and future vehicle valuation, validation, history, collision, mechanical repair and total cost of ownership. Sticking closely to the methodologies that have put us in the position of market leaders, we always put the customer at the heart of what we do – working with them to really understand how we can make changes and improvements to give them everything they need.

Although cap and hpi have separate histories spanning a combined 150 years, as cap hpi we are pretty young. From our new home in the centre of Leeds we are always looking for ways we can improve, never standing still, developing new products and services as well as making sure we deliver each and every day the level of quality our customers have come to expect.

We are in a fantastic position, being part of Solera gives us access to automotive data across the world. Operating in 85 different countries the companies in Solera provide software for risk and asset management, primarily to garages and body shops but mainly 99% of the UK Insurance sector.  

The role of Customer Service Representative:

Working in the National Mileage Register team in our Customer Operations department, you would be responsible for helping customers buy a vehicle with confidence, knowing that it is not clocked or has any adverse mileage history.

This team supports all of our customers, through our subscriber base with them meeting their Trading Standards obligations, Consumers to help them avoid buying a clocked car and Police to help prosecute fraudsters. The team is made up of confident problems solvers who are decisive and self-motivated. They operate with a sense of urgency as they understand the impact this information has on the buyer and seller of the vehicle. We are looking for someone that will fit into the team, who demonstrates the same qualities for accuracy and delivering amazing customer service.

Key accountabilities of the Customer Service Representative:

  • Confirm and update vehicle information using third party data sources, including but not exclusive to the DVLA and vehicle manufacturers.
  • Manage tasks and activities to ensure that customer calls, letters and e-mails are answered in a timely and professional manner
  • Support the link between Cap-hpi and our data providers, creating and maintaining strong relationships with key contacts
  • Take accountability for each case, ensuring it is taken to completion
  • Fully document and accurately record all work and customer contact, providing an audit trail and ensuring data integrity

Experience required for the Customer Service Representative role:

  • Experience or interest in Vehicles or the Automotive Industry preferred
  • Excellent organisation and ability to prioritise their working time
  • Follow processes and identify areas of improvement with the drive to push through changes
  • Customer Support or Contact Centre experience preferred

Why you should work for us:

  • Location-wise, we are based across the road from Leeds station
  • Our office setting is open plan and we work collaboratively as a team
  • Smart casual is our dress code and we are open to flexible start and end times and some remote working (with agreement from your manager)
  • To break up the day and to allow time away from your screen we have table football and a pool table in the office, we offer weekly fruit to keep the team healthy!
  • Once a month we have an informal ‘’beer and crisps’’ catch up on new developments and wins
  • We also like to celebrate company success, funding legendary summer and winter parties.
  • Teams take part in a quarterly incentive which is linked to our performance against financial targets

If you would like to be considered for the role of Customer Service Representative (National Mileage Register), please click ‘APPLY’ below.

Reference: 34650569

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