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Customer Service Representative

Posted 7 March by REED Featured Ended
Due to internal promotion an experienced Customer Service Representative
The key responsibility will be to liaise with Customers taking and processing online orders , selling and maintaining Consumable Stock , working with order to cash process.

Hours of Work
48 Hours pw Monday – Friday Saturday Sunday
06:00 - 15:00                                07:00 – 11:00
07:00 - 16:00                                   06:00 – 10:00
08:00 - 17:00
Shifts are on a 3 weekly rolling Rota, You will be required to work one Saturday and one Sunday with one weekend off in every 3.

Main duties are to take customer orders on a daily basis in a professional and helpful manor whilst up selling and promoting the companies portfolio of product and services
Liaising closely with local management to ensure production planning is aligned with customer requirements
Working to the Order to Cash process and its timelines
Dealing with customer invoice queries and complaints through resolution.  To be suitable for this role you require a good basic education ,including at least Maths and English to GCSE level or equivalent, proven customer service track record along with excellent  organisational skills. Able to work to deadlines and with a good eye for detail also strong on efficient processing which minimises invoice queries you also need a good grasp of the order to cash process
Combination of confidence and enthusiasm to thrive in a busy working environment. A can do attitude with adaptability to change
Proven track record of good customer service

If you  have the relevant skills and are able to work early and late shifts including weekends please email your cv to kay.lopez@reedglobal.com

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34629421

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