About the Company: Our client is a well-established company based in Ripley who are looking for a Customer Service Administrator to join their team on a permanent basis.
• Receive and process orders into the computer system.
• Contact customers to correct any price / quantity discrepancies and to augment orders wherever possible.
• Check stock levels where appropriate.
• Liaise with production and dispatch departments where appropriate.
• Contact and welcome any new customers.
• Receive and deal with enquiries from customers, contractors, specifiers and general public by telephone, email and fax.
• Advise enquirers regarding their nearest stockist.
• Effectively resolve any customer complaints including short deliveries, missing items, breakages etc
• Provide technical and installation information to enquirers.
• Produce schedules required by customers for given installations.
• Provide accurate former quotations for customers.
• File all documents and orders and archive when necessary.
• Carry out a quarterly customer satisfaction survey.
• Franking the post.
• Effectively deal with any enquiries received through the website.
• Maintain literature and stationary stocks.
• Experience working in a similar role with in a manufacturing/engineering or construction based industry.
• You will have experience working in a similar position.
• Computer literate; Microsoft Word, Excel & Outlook,
• Numeracy, accuracy and good communication skills are essential for the successful completion of the role.
Desired requirements and/or skills:
• Experience of ERP systems
What's in it for you? This is a full time position working Monday to Friday 8am - 4.30pm / 8.30am - 5pm. Salary will be £NEG depending on experience.
Interested to know more? My client is looking for someone to start ASAP so please send an up to date CV or telephone for further information.
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