Our client has a new exciting opportunity, for a Customer Service Representative to join our team in Coventry. You will join on a full time,permanent basis and will receive a salary of £16,912 per annum, plus performance related commission.
Our client is a market leading specialist motorcycle insurance broker. With over 240,000 customers, they’ve been around for over 85 years, but never stand still. They pride themselves on being different, innovative and ambitious. They’ve built the fastest growing, award-winning biking social network – BikeSocial – which is going from strength to strength. Now they’re keen to continue to grow the business – their minds are well and truly open as to where they could take the company in the future.
Our client is owned by a bigger brand and whilst their customer base differs, in that they’re customers are aged 16-90, they do benefit from the support and knowledge of the wider Group to deliver outstanding customer experiences to drive business growth.
About theCustomer Service Representativerole:
In this role you will provide exceptional service to new and existing customers by resolving queries, providing quotes and being an ambassador of the brand, through engaging and memorable experiences.
You will provide the service and experiences that the business and brand reputation is built on. You will share customer’s passion for biking, as they power the business and will work tirelessly to achieve the best possible outcome.
As a Customer Service Representative you will ensure that every customer receives the highest possible level of service every time. By demonstrating ownership, passion and knowledge. In doing this you will understand and respect the three key stakeholders of the companies operation. Customers, the business and our client’s people.
Our clients ideal Customer Service Representative:
- A professional, friendly and confident individual – representing the voice of the company and demonstrating the values of the business at all times
- Someone who will take a proactive approach to deliver first contact resolution and ensure that customers are well informed of all products and services
- A strong team player, who works well with others to ensure that customers receive the best possible experience
- Results driven – clear understanding of business visions and goals
So if you would like to join the team as our clients new Customer Service Representative then please click ‘apply’ today, they’d love to hear from you!