Customer Service Representative

Posted 5 February by Adept Resourcing

Adept Resourcing Engineering and Technical Division are working with our established Manufacturing client to recruit a Customer Service Representative to join their team.

The Job:

  • To act as the single point of contact for internal and external customers including via the phone, email and fax
  • Responsible for providing an excellent level of service to customers/prospects in respect of enquiry handling, sales order processing and the overall customer experience
  • Deal with customer queries, either written, via the telephone or via email throughout the entire customer journey
  • Liaise with customers regarding orders, dealing with delivery enquiries and providing information to proactive support customers and meet their needs
  • Handle inbound and outbound telephone calls for processing orders onto the in-house system, with a particular focus on project based business
  • Deal with any complaints including project tracking, liaising with production and informing customers when to expect their delivery
  • Provide the highest levels of customer service
  • Receipt and input complaints
  • Check and process customer orders using SAP and ERP systems
  • Work with team members to adhere to deadlines, demonstrating flexibility where required to meet business need
  • Maintain good working relations
  • Adhere to quality standards and procedures at all times, promptly reporting any issues to Team Leader/Line Manager

The Candidate:

  • Educated to GCSE level or equivalent
  • Customer services background and experience essential
  • Computer literate with a sound knowledge of Microsoft packages
  • Excellent communication skills, relationship building and customer facing skills
  • Excellent interpersonal skills, able to develop strong, professional relationships with colleagues and customers
  • Adept at dealing with difficult situations

Remuneration:

  • £18,000 - £21,000 per year dependant on experience
  • Holidays
  • Pension

Reference: 34395719

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