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Customer Service Representative

Posted 2 February by Academia Easy Apply Ended

Why Academia

The Academia Technology Group specialises in the supply of software, IT hardware, training and service solutions to the public sectors, business and pro media markets. Established in 2003, we employ 100 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £65m. We partner with the world's leading technology manufacturers and have the accreditations, certifications and awards to demonstrate our expertise and ability.

Job Summary

We are looking for a dedicated candidate to support the rapid expansion of Academia Ltd. This position would suit a highly competent person with strong customer service skills and a desire to work for an ambitious, successful and dynamic company.

We are seeking a Customer Satisfaction Representative to join a fast growing Academia team. The ideal candidate will be proactive, motivated with the ability to prioritise in fast paced environment and the initiative to effectively and efficiently meet the demands of the team. We are looking for a team player, with a can-do attitude! Must have an excellent attention to detail, high standards quality of work and be able to adopt to different working styles and needs.

Customer Satisfaction Representative is a key figure providing support to the Sales Team. This includes effective communication between Academia Sales Team and its customers by pro-actively engaging in the customer query to ensure swift resolution and effective handling of all issues. You will be responsible for the complete pre- and post-sales support and administration on behalf of one of the Sales Teams. This includes building quotations, generating Sales Orders, raising Purchase Orders, managing customer returns, the back order report and general administration duties as required.

Key Skills

This role is for you if you are:

• Detail-oriented and organised

• Highly motivated and enjoy a fast-paced environment

• Have an ability to work independently, autonomously and take initiative

• Have the ability to multi-task and pro-actively manage various issues

• Have excellent time management and written and verbal communication skills

• Excellent written and verbal communication skills

• Computer Literate (Microsoft Office suite essential)

Required skills

  • Customer Service
  • Data Entry
  • General Admin
  • Sales Administration
  • Sales Support

Reference: 34382598

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