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Customer Service Representative

Posted 2 February by P & S Personnel Ended

P+S Personnel Services are pleased to be working on behalf of our clients, a calibration services based in Great Yarmouth, who are currently seeking a Customer Services Representative to join their team on a full time permanent basis.

Hours of work are 8:30am - 17:30pm Monday to Thursday and 8:30am - 13:30pm Friday. Totalling 39 hours per week.

Key Responsibilities:

Customer Service:

  • Be the first line of contact for all customer queries and requests
  • Manage telephone calls professionally, efficiently and with good communication skills
  • Be an integral part of the internal team managing the workflow to meet customer deadlines
  • Attend to customer questions, complaints and concerns in an efficient and timely manner, andfacilitate a satisfactory resolution
  • Create quotation for clients based on identified service required
  • Review quotations and other documentation produced for accuracy before submitting to the customer
  • Initial contract review on receipt of customer equipment to ensure all requirements are communicated effectively to the engineers and other personnel
  • Contact external suppliers to facilitate outsourcing, when required, in order to source the most time efficient and cost-effective solution
  • Progress orders by contacting external suppliers to obtain expected completion dates and provide update to customer
  • Communicate effectively with internal operational teams, UK sales team and other departments to
  • ensure that customer objectives are met, and all potential sales avenues are discussed.

General & Administrative:

  • Comply with all Company policies and procedures in line with the requirements of the business
  • Compile and maintain accurate records and paperwork where required
  • Participate as a key team player by providing support to other departments when required
  • Maintain vehicle register
  • Manage stationery and consumable stocks
  • Other ad hoc duties

Experience Required:

  • Previous experience in a customer service environment is essential.
  • Knowledge of Test and Measurement equipment will be an advantage although training will be provided.

Skills / Abilities Required:

  • Excellent communication skills both written and oral
  • Excellent IT skills and knowledge of Microsoft Office
  • Excellent organisational and time management skills and the ability to prioritise work to achievedeadlines and team objectives
  • Ability to use the Company’s management software after training
  • Focus and attention to detail
  • Ability to identify and meet customer’s needs and requirements
  • Must be self-motivated and team orientated
  • Ability to work with minimum supervision in a busy and demanding environment
  • Ability to identify problems and when to escalate them
  • Flexible and open to change with the ability to adjust behaviour to adapt to new processes, systemsor working environment

If this is a position you are interested in, please apply online ensuring your CV is up to date.

Required skills

  • Customer Service

Reference: 34380952

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