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Customer Service Representative

Posted 31 January by PE Global Ended

Customer Service Representative

The Order to Cash Consumer team deals with the end to end process of receiving customer orders, the pricing and rebates administration through to the subsequent management of customer’s receivables accounts. This role presents an excellent opportunity to join the OTC as part of the Customer Services team, which is key to the co-ordination of incoming customer orders through to delivery, including the resolution of related queries.

• Manage customer orders received in various formats and managing any subsequent changes, ensuring effective communication with internal supply chain and external customers alike

• Help drive the accuracy of inbound orders through pro-actively dealing with tasks, and addressing process issues applying LEAN/CI philosophy

• Managing the collection/returns of product process to resolution

• Supporting the collection of cash receivables to agreed terms, through effective resolution of delivery queries, or end to end ownership of assigned accounts

• Collaborate with in-house Smartways transport team

• Communication: Excellent communicator with the ability to deliver information with clarity, and be persuasive whilst demonstrating ‘Culture of Accountability’.

• Ability to develop strong working relationships with key customers (internally & externally)

• Driven to continuously improve processes and own development

• Attitude: positive and ‘can do’ attitude of a team player

• Will have strong planning and organizational skills with attention to detail

• Ideally will have working knowledge of SAP.

• Enthusiastic, resilient and able to manage pressured situations

• Fluent in English. Other European language requirements will be advised.

• Capturing orders in various formats, processing them and managing any subsequent changes. Dealing with enquiries/queries relating to the OTD process.

• Proactively managing the day-to-day requirements for own customer portfolio.

• Maintenance of relevant systems with valid information.

• Developing strong working relationships with key customers.

• Managing the collection/returns of product process to resolution.

• Networking/building relationships with internal customers.

• Applying customer logistics initiatives.

• Team player, also able to use own initiative

• Be able to work with multiple deadlines/tasks

• Be numerate

• Computer literate

• Excellent problem solving skills

• Excellent telephone manner

• Excellent time managements skills, sense of urgency, able to separate urgent and important

• Adaptable/responsive to change

• Proactive/can-do attitude

• Excellent communication (written & verbal), interpersonal and presentation skills will be essential.

• Enthusiastic, resilient and able to manage pressured situations

Reference: 34361665

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