Customer Service Representative

Posted 24 January by Huntress Ending soon

A great opportunity for an experienced Customer Service professional to join my clients growing team.

KEY RESPONSIBILITIES

  • Process promptly and accurately orders from national and international customers
  • Respond to all customer enquires received by phone, email, fax, letter within agreed response times and ensure that all responses follow our Customer Service policies and guidelines
  • Provide quotes for wallpaper prices, delivery costs, stock availability and delivery dates
  • Process and chase payments following company procedures
  • Chase deliveries and liaise with courier companies to monitor delivery status, updating customers where necessary
  • Deal promptly and courteously with any enquiries, quotation or sample requests and complaints
  • Manage enquires from new customers to ensure all customer data is recorded, and shared internally to convert any sales leads or project opportunities to purchases
  • Open customer accounts on the system and maintain customer records, including the updating of account information
  • Resolve ongoing issues, escalating as appropriate operational matters or Customer Service issues to the Management team
  • Arrange international shipments, customer returns and other ad hoc admin duties

Hours of Work

39 hours a week, excluding an unpaid lunch break of 60 minutes per day. Office hours are Monday 8.45 - 5.30; Tuesday - Thursday 9.00 - 5.30; Friday 9.00 - 5.15

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Reference: 34313420

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