Customer Service Representative

Posted 13 March by Optima Recruitment Easy Apply

Customer Service Representative

Our client is one of the leading employers in the area and are seeking a Customer Service Administrator. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CMAP

Up to £22,000 ** Pension Scheme ** BUPA Membership ** Regular Performance Reviews ** Bonus Scheme ** Professional Study Support ** 20 days holiday a year rising to 27 days

Based in Epsom, Monday - Friday, 8am - 6pm (on a rota basis) and working a Saturday (one in four Saturdays) rota (9:00am - 2.00pm) for which an additional allowance is paid.

What you’ll be doing as a Customer Service Administrator;

  • Dealing with telephone calls and responding efficiently to enquiries
  • Issuing relevant literature, illustrations and application forms to customers
  • Proactively following up enquiries with a view to converting these into applications
  • Responding to requests for progress updates from customers
  • Producing regular ad-hoc management information reports
  • Conducting account transactions for new and existing customers

What you need to be considered for this Customer Service Administrator role;

  • Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math’s & English)
  • Previous customer service / call centre experience is preferred but not essential
  • Previous experience of handling incoming telephone calls
  • A background in financial services, banking, insurance or similar would be an advantage
  • Strong administrative and organisational ability and a keen attention to detail
  • Confident, clear and professional telephone manner
  • Flexible approach to working hours - participate in the Saturday morning rota

If you are interested in this Customer Service Administrator, click Apply!

Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.

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Required skills

  • Administrative
  • Banking
  • Customer Service
  • Development Opportunities
  • Financial Services

Reference: 34201116

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