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Customer Service Representative

Posted 5 January by Cordant People Ended

Key Duties:

  • To communicate daily with Sales Managers on all general enquiries regarding key accounts
  • Manage Key customers on a daily basis to understand stock requirements and stock forecasts
  • To understand customer forecasting and liaise with purchasing department for raw material requisitions.
  • Monitor aged stock on behalf of the customer
  • To effectively liaise with production utilising data to continuously ensure all customers are up to date with orders & dispatches.
  • To understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
  • Identify quickly and efficiently any customer complaints and ensure they are dealt with efficiently and professionally.
  • As requested, provide bespoke weekly/fortnightly/monthly data as requested by customer.
  • Liaise with credit control to ensure all customer's accounts are paid and no outstanding queries are held on file.
  • To work closely with all members of the internal support department in the sharing & gathering of customer/product information.
  • Continuously promote the business and its functionalities for sales activity.
  • To communicate effectively with all other areas of the business as required including, Production Planners, Inventory Controllers, Accounts and Sales and Marketing Director to create a clear and concise process.

Skills

  • Customer service
  • Attention to detail
  • Problem solving
  • Analytical and Logical
  • Proactive and innovative
  • Effective negotiation and communication skills
  • Excellent administration skills
  • Ability to adhere to any given time frame
  • Team player
  • MS Office

Experience:

  • Manufacturing background
  • Previous Sales Administration Experience

CP2

Cordant People are an equal opportunities employer

Cordant is acting as an Employment Agency in relation to this vacancy.

Required skills

  • Sales Administrator
  • Customer service

Reference: 34151907

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