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Customer Service Representative

Posted 4 January by Pontoon Ended

We have an exciting opportunity for Customer Service Representatives based in our Bishopbriggs centre of excellence. Our client is the number one general insurer in the UK and our UK Direct operation is growing. We provide a free bus service to and from the Bishopbriggs office and Glasgow Buchanan St.

Starting salary £17,000

Benefits package:

* 25 holidays per year * Purchase and Sell holidays * Attractive Pension package * Performance Bonus * Share saves * Discounts on our clients products * Flexible benefits package * Discounts and cashback across high street stores …… and much more.

Do you -

* Flourish with helping others? * Want to build a long term career within a leading company? * Want a job where you're encouraged to grow your skills within a variety of areas meaning no day is the same? * We don't need you to have industry experience as we give you all of the training required!

If you answered yes to any of these questions then read on…….

The Team

Bishopbriggs is part of a virtual network taking calls form customers across a range of products and communication channels such as phone, live chat and social media. You will provide expert advice and exceptional service for our clients Direct Home Insurance customers through inbound calls.

The Person

The customer is at the heart of everything we do and we have a culture which empowers all of our people to deliver excellent service every time Are you motivated and passionate about giving excellent customer service, do you the ability to react and be enthusiastic on meeting customers' needs, can you identify issues and solutions that can improve the customer journey. Can you work full time and have the flexibility to work evenings and weekends on a rotational basis. We offer a clear pay progression framework for individuals to work towards. Duties & Responsibilities * Meeting customer demands successfully at First point of contact. * Supporting and promoting the customers digital journey * Understanding customers needs and promoting additional products that meet them * Protecting our customers at all times by adhering to structured FCA regulations * Identifying customer dissatisfaction and accurately recording complaints * Focus on personal effectiveness and efficiency as well as identification of waste, complexity and failure demand to help improve our customer journeys * Owning your own development although knowledge and skills training will be provided * Offer support to others to help them learn and solve customer issues, both within the team and sharing knowledge more widely within the end to end flow.

Skills & Experience required

* Effective verbal and written communication skills * Recognising customers as individuals * Comfortable working with computers / various computer applications although full training is provided * Decision-making * Problem solving * Working as in a team * Working knowledge of Word and Excel applications

Reference: 34131703

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