Customer Service Representative

Posted 22 January by WB Employment
Our Client is part of one of the largest European banks. They have almost 40 years' experience in the UK as a leading provider of tax efficient financial solutions for thousands of different businesses across a number of market sectors - from small/medium-sized enterprises and large multinational companies, to public sector organisations and local authorities. Working in a fantastic, vibrant and friendly atmosphere they have an extremely low turnover of staff, talent is continually spotted and developed. 
 
Ideally you will have some Customer Service experience and bring a focused approach to your work. We would welcome applications from any sector it’s your attitude and work ethic that is important.

MAIN ACTIVITIES / TASKS:-

• Respond to all customer telephone enquiries in a friendly, efficient and timely manner
• Manage the Customer Services Email Inboxes and respond to enquires in a professional, efficient and timely manner.
• Respond to all customer correspondence in a timely and efficient manner
• Offer administrative support to all customers
• To sort and distribute system generated invoices.
• Action any customer account amendments on the in-house system
• Build strong working relationships with key business partners to help support and grow the reputation and success of our business.
• Work within the team and the Customer Services Manager to fulfil strict Service Level Agreements.
• Complete administration of all manual / consolidated invoices to Customers.

REQUIRED SKILLS :-

• Customer focused approach
• Excellent administration and communication skills
• Excellent organisational and time management skills
• Enthusiastic and willing approach
• Strong I.T. and keyboard skills
• Ability to maintain the highest standards under pressure
• Strong attention to detail
 
To apply please forward your CV as per below,
 

Required skills

  • B2B
  • Customer Service
  • Finance
  • Administration

Reference: 33961030

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job