Customer Service Representative

Posted 16 November by Chiltern Recruitment Ltd

This is a full time, permanent position.

Our client, a global distributor based in High Wycombe are currently recruiting for 2 Customer Service Representatives to provide support to the internal sales team. Previous experience in a similar role is advantageous and proficiency on a computer is essential for this role.

Duties of the role will include:
• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group
• Provides information to customers regarding their order status, by answering inquiries via phone and email
• Coordinates issue resolution by working with the sales representative and the customer to ensure smooth sales to shipping process
• Assist the sales representative process, customer quotes by performing stock checks and obtaining delivery information by utilising the computer supplier access
• Processes order confirmation files by reviewing data and maintaining accuracy resulting in low sales errors and high quality
• Ensuring all policies and procedures are followed
• Providing support to the sales team by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorisations and replacement orders

Special Requirements:
• Previous experience in a customer support or similar role
• Knowledge of company product lives, services, policies and procedures
• Excellent verbal & written communication skills
• Good telephone etiquette and ability to write routine business correspondence
• Knowledge of all Microsoft Office applications and ability to use the computer system proficiently
• Able to compute rate, ratios and percentages

• 37 ½ hour week (8:30 - 17:00 Mon-Fri)
• 25 days holiday + BHs
• Pension & Childcare Voucher Scheme &Employee shopping discount platform
• Healthshield Cash Plan (eye care, dental care etc)
• Free parking &Onsite restaurant

Reference: 33814356

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