Customer Service Representative

Posted 15 September by Tulip Recruitment

This organisation is seeking a number of individuals to join their vibrant and busy team on an ongoing temporary basis. There is a possibility of these roles becoming permanent .

This role would suit candidates who have either a customer service or retail background and are looking to progress within a commercial office environment.

Duties

  • Answer inquiries through telephone and email communication, while maintaining and updating the customer database
  • Maintain a sense of urgency in responding to the customer needs
  • Be creative and go above and beyond when assisting customers
  • Accurate and efficient order entry.
  • Ask probing questions and overcome objections

Experience and skills required:

  • Customer service experience
  • Pleasant and professional telephone etiquette
  • Take charge attitude. Enjoys the challenges that a customer service job can present
  • Good knowledge of the Microsoft Office tools (Excel, Outlook) and of Internet,
  • Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
  • Analytical/problem solving skills
  • Excellent judgement and decision making skills
  • Strong verbal and written communications skills
  • Understand customer service processes and procedures
  • Excellent communication skills both verbally and in writing
  • Positive and enthusiastic, with a real team spirit

In return for your commitment, they have some great benefits:

  • Free soft drinks.
  • Pool Table.
  • Football Table.
  • A great coffee machine along with tea for those that prefer.
  • Incentives and prizes to recognize outstanding achievements.
  • You get to work within a diverse and friendly team who work hard, but have fun.

If you do not hear from a Consultant within two weeks of submitting your application then unfortunately on this occasion you have been unsuccessful.

Required skills

  • Communication Skills
  • Customer Service
  • Microsoft Office
  • Telephone Manner

Reference: 33319526

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