Customer Service Representative
Our client is one of the leading employers in the area and are seeking a Customer Service Administrator. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CMAP
Up to £22,000 ** Pension Scheme ** BUPA Membership ** Regular Performance Reviews ** Bonus Scheme ** Professional Study Support ** 20 days holiday a year rising to 27 days
Based in Epsom, Monday - Friday, 8am - 6pm (on a rota basis) and working a Saturday (one in four Saturdays) rota (9:00am - 2.00pm) for which an additional allowance is paid.
What you’ll be doing as a Customer Service Administrator;
- Dealing with telephone calls and responding efficiently to enquiries
- Issuing relevant literature, illustrations and application forms to customers
- Proactively following up enquiries with a view to converting these into applications
- Responding to requests for progress updates from customers
- Producing regular ad-hoc management information reports
- Conducting account transactions for new and existing customers
What you need to be considered for this Customer Service Administrator role;
- Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math’s & English)
- Previous customer service / call centre experience is preferred but not essential
- Previous experience of handling incoming telephone calls
- A background in financial services, banking, insurance or similar would be an advantage
- Strong administrative and organisational ability and a keen attention to detail
- Confident, clear and professional telephone manner
- Flexible approach to working hours - participate in the Saturday morning rota
If you are interested in this Customer Service Administrator, click Apply!
Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.
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Optima Recruitment acts as both an 'Employment Agency’ & 'Employment Business’ providing recruitment services throughout Surrey.
- Administrative Support
- Customer Service
- Customer Services
- Telephone Manner
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