Customer Service Representative (The Times)

Posted 7 February by GFM

Make a difference to someone’s day.

Help us, help our customers; we are fortunate to have clients like The Times and Sunday Times.

Your role would be to help their readers take full advantage of all that being a member entails, daily newspapers delivered to their door, full website access and member benefits including eating out offers, cinema tickets and much more.

You would be based locally in Colchester; in our contact centre and can expect post training to earn OTE of £17,500 per annum in your first year. In return we expect you to be able to deal with a high volume of calls daily and be of a robust nature, the Times Customer Service team, deal with a multitude of enquiries ranging from, holiday stops, technical issues, switching subscriptions and how to find articles.

These are just a handful of the varied and diverse enquires that the team receive on a daily basis. Most customers are longstanding and loyal and are very passionate about the brand. Your role is not only to solve any issues but to do it in a manner that ensures the customer experience is a positive one.

Previous applicants need not apply.

If you feel this could be you and you want to work for a fast paced, growing company then please email us telling us why we should employ you.

Required skills

  • Contact Centre
  • Customer Experience
  • Customer Service

Reference: 29038244

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