Customer Service Representative - Motor Insurance
About the Role
Here at LV= we know what makes our 5.7 million customers happy. It’s great customer service provided by friendly and knowledgeable people at the end of the phone. It’s people who’ll take the time to listen and then do whatever it takes to help. These are LV= people.
Being the UK’s largest friendly society, we handle more than 18,000 calls per day. This means you will take lots of calls in a confident and friendly manner. With our comprehensive training programme you will be fully supported and will gain the knowledge needed to provide excellent customer service.
Your role will be 100% phone based and will include taking inbound calls from customers at every stage of their journey with us. This will range from new to existing customers and also those considering leaving us. Calls will vary from dealing with policy amendments, providing quotations and processing new policies. Meaning that every day will be varied and challenging.
The LV= community spirit is strong and we regularly organise social events including our Summer and Christmas parties. We work hard but also like to have fun, joining in with supporting national and international events such as the Olympics, World Cup and Euros.
About The Office:
Only a short distance away from the beautiful beaches you will find us located on the edge of Westbourne. Being the head office, we are known to have over 2,000 staff covering all aspects of the business whilst working in an open plan environment. If our friendly competitions and voluntary charity work is up your street then be a part of an award winning company and build a career with us! We also have a free park and ride facility you can sign up for on your first day.
You’ll be quick to understand and respond flexibly to their needs, solve problems and come up with solutions. You’ll be able to use your product knowledge and your polite, professional manner to make sure that every single customer you speak to will put the phone down feeling valued and like they’ve had a brilliant LV= experience. Ideally you’ll already have experience working with customers and with targets, along with being confident using a PC.
Hours - 37.5 hours per week on an 8 week rolling rota. You would work 3 in 8 Saturdays and 2 in 8 Sundays with the occasional bank holiday.
Shifts - Monday-Friday between 8am-8pm. Hours on Saturday will be 9am-5pm and 10am-4pm on Sunday. Bank Holiday shifts will be between 9am-5pm.
Start date for this opportunity will be Monday 14th May 2018.
Due to the training requirements for this role you wouldn't be able to take holiday in the first 4 weeks of working with us.
About the Rewards
This role is a Band A in the LV= Structure. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
24 days' holiday - which increases after two years’ service
- an annual bonus scheme based on company and personal performance
- a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
- a competitive pension for which LV= will pay twice the amount you pay, up to 14%
- a generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.
To find out more about our benefits and rewards, please
Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook, We’re also proud to say we’re an equal opportunities employer. Why not follow us on Glassdoor and take the opportunity to see real reviews of what it’s like to work here..
- Customer Service
- General Insurance
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