Customer Service Representative inbound only

Posted 24 November by Search Consultancy

Do you thrive on delivering great customer service but don't want to work in sales?

Do you enjoy helping others in need?

Do you want to work for a company that puts its employees first?

With 80% of managers starting at advisor level and being internally promoted, this is a company with a clear outlook on progression and training for its staff. They also offer an 'earn while you learn' programme, where you can achieve qualifications such as NVQs as well as taking part in learning and development programmes across all areas of the business

My client is a world leader in the customer service industry and the company is widely recognised as the best in customer care. This is echoed by the many awards they have received for outstanding service in the field.

We are now searching for more innovative and quick thinking people who are looking to find a role where they can settle down and begin a new career. We want Customer Service Advisor's who can put themselves in the customer's shoes, show empathy and play advocate for them.

If you are looking to start your career in the customer service industry this could be a great opportunity to get on board with a business spread across 33 different countries that currently employs over 130,000 staff.

We want confident trouble shooters, who are able to naturally problem solve and love to talk.

Your role will be to take incoming calls from existing customers of an extremely well known and respected television and broadband company. You will answer general enquiries and be trained on the latest technical support should you need to provide this to customers.

In turn you will receive an annual salary of £16,500, as well as great company benefits, free parking and a subsidised area for eating located inside the offices.

There is also a chance to earn an extra £1,800 throughout the year in bonus, and these are for simple things like customer satisfaction and call length.

Please note you must be able to pass a DBS check to be considered for this role. No credit check is required.

Apply today or send your CV directly to louise.brophy @ I will contact you as soon as possible to discuss the role in more detail.

You will work 40 hours per week, and this will be spread over 5 days (each day will be 8 hours)

You will receive your rota 4 weeks in advance and you must be able to work between the hours of 7am - 11pm (example shifts 7am - 3pm, 8am - 4pm, 9am - 5pm all the way up to 3pm - 11pm)

**You must be able to work the hours allocated to you, so therefore you must be flexible and able to travel to Bredbury Industrial park between 7am and 11pm**

The small print:

  • No outbound calling or sales whatsoever
  • Ongoing training and support
  • Lots of progression opportunity
  • NVQs and other qualifications - 'earn while you learn' scheme
  • Permanent contract
  • Weekend work on a rota
  • 4 weeks of fully paid training when you first start
  • 28 days holidays
  • Annual Bonuses - Up to £1800 for the year (£150-200 per month)
  • Company sponsored Health care scheme
  • Free on-site parking
  • Childcare Voucher Scheme
  • Staff discounts - across a variety of campaigns, as well as am internal discount website, which is updated daily with local and national deals.
  • Refer A Friend Scheme - Help friends or family get back to work and receive up to £450 on top of their wages, as well as Monthly incentives for referring (Last Months was a 50" LCD TV).
  • Team Parties - Twice a year, all the Manchester sites get together in a central venue in Manchester City Centre, all employees are invited for a free evening out.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Required skills

  • inbound
  • customer service
  • immediate start
  • technical support
  • inbound call centre
  • customer advisor
  • call centre agent
  • customer contact
  • helpdesk advisor
  • start Monday

Reference: 33891178

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