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Customer Service Representative - Highgate

Customer Service Representative - Highgate

Posted 16 July by Centre for Health and Disability Assessments
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Customer Service Representative

£23,400pa Monday - Friday 9-5

Pension & Benefits

MAXIMUS conducts health and disability assessments on behalf of the Department of Work and Pensions through a network of 11 Medical Services Centres and 150 Medical Examination Centres.

The Assessment Centre Administrator oversees the day-to-day operation of the Assessment Centre reception area; meets and greets all customers/visitors and answers their queries.

The successful candidate requires going through BPSS vetting.

Main Responsibilities:

  • Assists customers with the completion of forms including expense claims.
  • Prepares and maintains rooms and equipment to ensure they are ready for the Medical Practitioner and customers.
  • Works with other teams, team leaders and medical practitioners to ensure cohesion within unit and work flow progression.
  • Uses in-house computer system to update records accurately.
  • Regular telephone liaison with ASC.
  • Provides cover at other sites on occasion.
  • General administrative duties as required.
  • Other ad hoc duties as required.

Desired Requirement

  • Demonstrable experience in an administrative or customer service position.
  • Good communication skills; able to communicate with stakeholders, on a day to day basis, in a clear, caring and professional manner.
  • Clear attention to details in relation to office administration duties, e.g. updating spread sheets with clear and accurate information.
  • Ability to manage filing in a clear and logical structure to ensure relevant information is documented in a consistent manner.
  • Able to demonstrate prioritisation skills when multi-tasking.
  • Ability to deliver work to set targets and specified standards.
  • Self-motivated: able to work unsupervised and uses own initiative.
  • Demonstrate a positive enthusiastic approach to solve problems.
  • Proven ability to make logical and solid decisions.

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Reference: 35146441

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