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Customer Service Representative - Dutch Speaking

Posted 5 January by Mark James Search Limited Ended

Our client, an international, industry-leading fleet management solutions company in Reading, are hiring for a Dutch Speaking Customer Service Representative to join their team. You will be providing frontline customer & engineering support in a fast paced, growing GPS fleet services business.

Responsibilities

  • Handle incoming calls from customers and engineers, raising and investigating cases in Salesforce.com and responding to customers as necessary
  • Handle emails from customers, colleagues and 3rd party engineering providers.
  • Responding to voice messages left during busy times
  • Identify customer concerns and issues, taking the necessary action to resolve the issue, ideally and where possible, within the duration of the call.
  • Liaising with internal support teams - Development, Finance or Sales - to resolve/escalate issues
  • Liaising with engineering sub-contractors to schedule service calls
  • Follow up internal and external parties to ensure customer issues are addressed in a timely manner
  • Make follow up calls to ensure the customer is satisfied with the resolution of their issue/query
  • Ensure engineering issues are identified and escalated in accordance with company handling policy and guidelines

Requirements:

  • Fluent Dutch Speaker
  • Strong Listening Skills and negotiating skills
  • Pleasant and personable approach addressing customers and co-workers
  • Ability to prioritise tasks and work on their own initiative
  • Articulate and a good oral communicator
  • Show empathy and understanding, recognising the needs of the customer while protecting the revenue stream and minimising the financial losses to the business.
  • Previous Customer support / service experience, preferably in a call centre
  • Previous Technical Support experience
  • Can work under pressure of meeting tight delivery deadlines

Our client offers an excellent benefits and incentives, career progression opportunities and an exciting, vibrant environment.

This is a full-time position working Monday - Friday on a shift pattern basis. Typical hours include the first shift (7am-3pm), early shift (8am-4pm), middle shift (9am-5pm) and late shift (10am-6pm).

Please apply online to be considered.

Required skills

  • Dutch
  • customer support
  • customer service
  • technical support
  • Netherlands
  • Holland

Reference: 34144979

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