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Customer Service Representative (Admin)

Customer Service Representative (Admin)

Posted 13 August by OneFamily
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OneFamily is a financial services organisation that focuses on providing award winning customer service to each of our 2.1 million customers. Our Customer Service Representatives put the customer at the heart of their work and we are always on the lookout for top talent to join our team.

We are currently looking for a Customer Service Representative to join our administration teams. No previous financial services or office experience is required - we can teach you everything you need to know when you join!

As Customer Service Representative, you will have responsibility for:

  • Take ownership for delivering excellent customer service, meeting. individual and team objectives
  • Respond quickly and accurately to customer questions regarding their OneFamily products

  • You will be working with the call centre to support with customer call volumes during peaks times

  • Manage online secure messaging and administrative tasks

  • Keep up to date with any changes to products, processes and procedures, to ensure the customer is given the correct and relevant information

  • Maintain professionalism and confidentiality at all times

  • Suggest new ways to improve processes and customer care

  • Willingness to learn, be prepared for regular 121’s with your team manager and participate in team meeting

  • Be flexible as the role will vary dependent on the volume of work

A successful Customer Service Representative will also have:

  • Experience of delivering great customer service

  • Ability to thrive in a fast paced environment to achieve positive results and meet targets

  • Feel comfortable talking to customers over the phone

  • Good written, verbal communication including attention to detail

  • Basic understanding of numeracy

  • An ability to learn in a classroom environment and 121 settings

  • Experience of working in a team and supporting one another

At OneFamily, it’s not just the generous benefits and dynamic working environment; it’s the desk decorating competitions and fancy dress, the bad dancing at the summer and Christmas parties, and all the other awesome people you’ll work with.

And if that’s not enough then we also have some eye wateringly good benefits including:

  • Competitive salary levels

  • Annual bonus

  • 33 days annual leave (incl. bank holidays)

  • Option to purchase an additional 5 days holiday

  • Enhanced pension scheme

  • Private Healthcare

  • Life assurance

  • Annual eye test and contribution to eye care

  • Benefits portal (high-street vouchers, cinema tickets etc.)

  • Family bond (after 2 years’ service)

  • Discounted parking/public transport

  • Employee assistance programme

  • Cycle to work scheme

  • In-house training and professional development

  • Refer a friend scheme

  • Paid day off to volunteer at a charity of your choice

Required skills

  • Administrative
  • Communication Skills
  • Customer Service
  • Financial Services
  • Fast Paced Environment

Reference: 35863763

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