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Customer Service Representative/Account Manager

Posted 8 March by Acorn Recruitment And Training Easy Apply Ended

The Role

Acorn is recruiting on behalf of our client for a Customer Service Representative to join their growing team based in Penarth.

You will take responsibility for being the first point of call for incoming customer queries. This includes making and taking inbound and outbound calls and answering live chats and messages. Whilst this will take up most of your time, there will also be day to day customer related tasks which you will be trained to deal with.

You will be talking to prospective customers enthusiastically about their services, helping to explain the features and benefits of the products to them. You will also be speaking with existing customers to better understand their needs and improve their experience.

You should be able to work 37.5 hours per week, on a flexible basis between the hours of 8.30am - 7.30pm Monday to Friday. In the future the business may open Saturdays, so this should not be an issue for you.

The Candidate

* Confident in speaking on the telephone with existing or prospective customers
* Confident with computers. You must be able to comfortably use word, excel and outlook.
* Ability to type quickly and accurately
* Strong organizational skills, ability to prioritise workload
* Ability to take ownership of workload and work alone.
* Good written skills.
* A basic understanding of investments (or worked in a financial / investment business ).
* Minimum of 5 GCSEs including Math's and English at grade C or above
* Skilled communicator
* Previous experience working in tele sales

Benefits

* Paying a basic salary between £18,000 - £22,000 (depending on skills and experience)
* 22 days holiday per year (plus bank holidays)
* Monday to Friday working hours between 8:30 am - 7:30 pm on a rota basis.
* You can earn an extra day holiday for each full year you are with us
* You'll get to work in one of the hottest tech startups in Cardiff
* Brand new offices with free gym, games room (and a ping pong league!)
* Private Medical Insurance
* Income Protection insurance
* Company Pension Plan
* Cycle to Work Scheme
* Great company socials organized by our very own Ministry of Fun

Apply today for immediate consideration.

Acorn Recruitment acts as an employment agency for permanent recruitment.

Reference: 34639263

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