Customer Service Representative £18K - £20K plus bens- Burgess Hill
An excellent opportunity for a candidate to work for one of the world’s leading manufactures in high-quality industrial switches, complete custom HMI panels and interface systems.
Reporting to the Customer Service Supervisor and working within a small Customer Service team. You will be responsible for ensuring the customer receives the highest quality experience, going that extra mile to ensure the customers’ expectations are met.
Working in a team providing an excellent personal service to all customers, building a rapport and understanding their requirements is key.
Being efficient and have a quick resolution of any customer order queries you will be reviewing and approving incoming customer orders for price, quantity and terms in line with the supporting quotation or contract.
Management of all Administration Complaints according to the Company Process using the CRM system to log and manage associated actions, you will also need to be able to problem solve to ensure the root cause identified and customer is satisfied.
The candidate will have commercial experience ideally in a B to B environment and will ensure all quotations and modification requests from the customers are actioned, according to the companies processes for standard prices from the system price lists.
We are seeking a candidate who has two years plus Customer Service experience, demonstrating strong customer orientation with commercial and logistical understanding.
A team spirited personality with outstanding written and verbal communication. Able to prioritise effectively, and work to agreed deadlines. Systematic problem solver who will find a way or make a way to solve a customer need. Good software skills (Microsoft Excel, Word, Outlook, ERP & CRM systems, web portals).
Benefits include a pension which is 3% of the basic salary, private health and Health Sure cash plan. Annual leave of 20 days plus bank holidays. An added bonus is an extra 3.5 days at Christmas as well as a half day on Christmas eve.
Normal working hours are 8.45am to 5.15pm Monday to Thursday and on a Friday 8.45am to 4pm with 45 minutes for lunch each day.
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