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Customer Service Representative - 12th March start

Posted 23 February by Travail Employment Group : Burgess Hill Ended

Job Title: Customer Service Representative

Salary: £18,184per annum

Location: Haywards Heath

Duration: Permanent

Start Date: Monday 12th March

Hours: - 37.5 hours a week split over 5 days. Monday - Friday - 9am - 5.30pm. Rostered Saturdays (9am-3pm) and Bank Holidays

Benefits: 20 days annual leave (increasing by 1 day per year up to 25 days) plus bank holidays, reduced membership programme, employee assistance programme

We are thrilled to be working with one of our long term clients, based locally to Haywards Heath train station. They are currently seeking confident, enthusiastic and driven individuals to join their Customer Service team.

Full training and ongoing support will be given to successful candidates, however, experience of working within a call centre would be highly desirable.

The core duties include but are not limited to:

  • Answer inbound customer calls
  • Deal with new orders and renewals
  • Deal with any queries or complaints efficiently and effectively
  • Take order information and process payment accordingly
  • Make outbound welcome calls as well as proactive calls such as renewals
  • Update any necessary information on CRM system
  • Administration of any relevant paperwork
  • Liaise with other team members or departments where necessary
  • Adhere to Data protection standards
  • Provide outstanding overall customer service

Key skills required:

  • Excellent communication skills, both written and verbal
  • Punctual and reliable
  • Polite, friendly and enthusiastic
  • Accurate with an eye for details
  • Proficient in using Microsoft Office Word, Excel and Outlook
  • Organised and methodical
  • Experience of working within a similar position

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have not been successful on this occasion and unless otherwise advised Travail will keep your details on file and contact you with future relevant opportunities.

Required skills

  • Contact Centre
  • Customer Service
  • Inbound

Reference: 34547743

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