Customer Service Remediation

Posted 9 March by Reed Featured
Here at Reed Specialist Recruitment, we aim to make sure every role we advertise makes you love Monday’s and enjoy coming to work!

You will be dealing with customers who had had issues with their mortgage accounts in the past and providing solutions using a combination of quick thinking and comprehensive product knowledge. Attention to detail will be key as 100% quality is achieved as all cases are FCA reportable. This role involves working as part of a team, communicating with both customers and brokers. You will need to be able to use your own initiative and be an organised individual who can investigate queries thoroughly. Your core purpose is to effectively deal with every query that comes your way and maximise customer satisfaction consistently.

• Salary £16,000
• 35 average hours per week
• Full time equivalent-shift hours between 8am – 6 pm Mon - Fri (NO WEEKEND and BANK HOLIDAY WORK
• Opportunity for your salary to progress through the salary range as your career develops.
• Contributory pension scheme
• 2 weeks paid training
• £500pa allowance that will be given to all employees, this will be paid monthly (so £500/12), which can be taken as either pay or used for flexible benefits such as Private Medical Insurance or extra holiday.

You must have customer service experience gained in either banking, retail or other service environment.

So if you would like to take the next step in to a rewarding and exciting career, then APPLY NOW!

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Do you have customer service experience?
Do you have any UNSPENT convictions,CCJ's, IVA's or bankruptcy?

Reference: 34647347

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