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Customer Service Remediation

Posted 26 March by Santander Operations Ended

About Us

Established in the UK in 2007, Santander Operations (formerly Geoban) provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.

About The Role

We are currently recruiting for a Customer Service Adviser to join our ever growing remediation team, providing a first class customer service experience by taking inbound and outbound queries via telephone and online. You will deal with a variety of enquires in regards to fixing account issues originally opened with Alliance and Leicester and work in accordance with agreed SLAs, policies and procedures of the bank.

Salary: £16,000 + £500 Flexible Benefit

Hours of work: Full time (35 hours) between 8am - 6pm Monday - Friday

About You

As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service, assist customers and offer solutions. You will have a customer focused mind-set and be a confident communicator. You will have worked in a contact centre environment and have a positive, professional attitude, which along with our bespoke training, and ongoing coaching and development will make sure you're well prepared to be the best.

If you share our purpose to help people and businesses prosper and want to help fulfill our aim to be the best retail and commercial bank, this role could be for you.

Other benefits include; Contributory pension scheme, life assurance, and discounts on a wide range of high street retailers. Additionally, your salary will continue to progress through the salary range for your role as your career develops with Santander.

Be decisive; apply below.

Reference: 34454039

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