Job Title: Customer Services Representatives, All inbound calls only, NO sales calls.
Salary: £7.83, paid weekly.
working a 37 ½ hour week Hours between 8am till 21.00 Monday - Friday also working 1 in 3 Saturdays & the occasional Sunday
Your new job:
You would handle all aspects of customer contacts via telephone enquiries from members of the public and Post Office counter clerks, written correspondence and forms.
Contribute to the delivery of contractual obligations to the Post Office, including the achievement of Service Levels.
You will be supported in their role by Team Leaders, and will be expected to convey a professional image of the Contact Centre to both internal and external customers and suppliers.
You will be expected to act with integrity at all times and command the respect of their peers and customers, contributing to the creation of a successful business environment.
Skills you need to succeed:
Be aware and pro-active regarding quality and the QMS
To act as the first point of contact for POca account holders via telephone, written correspondence and forms
To guide account holders accurately and professionally through business processes enhancing the customer experience
Be familiar with Policies / Procedures, processing rules and POCA systems
To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
To follow the HP Enterprise Services and Kelly Services administration policies and procedures with a common sense approach
What this opportunity will do for you:
This is a fantastic opportunity if you are looking to develop your career within customer service role, you have the potential of hitting bonus and working for a well-known company with an excellent management structure that supports employees and develops them.
- Benefits - generous holiday and weekly pay
- Facilities - Free coffee, tea and water machines
- If you are a cyclist then a bike rack is located in the car park, free parking with 24 hours CCTV and 24 hour security.
To have a chance at this fantastic opportunity please click "apply" or for further queries please contact Fiona / Sue at Kelly Services on / .
Kelly Services are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Kelly Services are acting as an Employment Business in relation to this job.
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