Customer Service/Order processing

Posted 26 September by Bracknell Personnel Services

Key Responsibilities

To manage the repair order process on behalf of the customer

To act as an interface to the customer on a day-to-day operational basis

To ensure timely response to tactical customer requirements and drive internal support functions

Order receipt, processing and management

Quote review, compliance check and processing

Supplier query handling, issue escalation

Customer query handling and escalation

Status reporting, detailed comments, clocks, etc or as agreed with the customer

Interaction with freight forwarders to ensure collection and delivery visibility or to locate units

Order closure. Customer receipt discrepancy resolution.

Working closely with Supplier Management and Engineering

Working closely with the Account Programme Manager to ensure service delivery to the customer

Responsibility of the Position (CS)

Load and process customer repair order data

Accurate processing of incoming Supplier Quotations against various Customer accounts

Load and maintain airwaybill information

Coordinate and drive customer and supplier queries in accordance with KPI's

Act as interface between customer and internal departments

Maintain data integrity

Meet and exceed internal KPI's

Manage the Customer recharge process directly with the Supplier and Customer

Status Management updates and drive

To support the account CSM as delegated, in terms of providing repair order management services, including repair order turnaround time, expedites, queries, updates and visibility

To meet the needs of the business, fulfil the role of a deputy CSM

Proficient typist with the ability to accurately transpose data

Ability to use Outlook, Excel, use of the internet

Focused and methodical approach to managing work

Strong time management skills / ability to prioritise

Ability to work under pressure

Clear communicator: written and verbal. Good telephone skills

Strong team player

Customer focused with a commitment to customer satisfaction and ability to build strong working relationships with customer or supplier

Able to address immediate customer and team needs in the context of overall company strategy

High level of organisation skills

Ability to work under own initiative

Attentive to detail

Takes pride in accuracy

Able to work to both customer and internal KPIs

Resourcefulness and problem solving ability

Strong interpersonal skills

Good typing skills and ability to accurately transpose data

Quick to learn

Required skills

  • Administrative Support
  • Compliance
  • Customer Service
  • Order Processing

Application questions

Previous Customer Service & Administration experience?
Experienced in using Microsoft Office?
Ability to work to tight deadlines?

Reference: 33557596

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