Customer Service Opportunities

Posted 19 March by Asure Recruit Easy Apply

Customer Service Advisor Chesterfield £17,000 going up to £17,500 after passing probation with an excellent benefits package

Hours: Shifted between 8am-9pm Monday-Sunday

Start date Monday 26th March 2017

About Our Client:

Leading Motor Insurance Company are seeking to attract a Group Contact Centre Advisor to join their bubbly and friendly team in Chesterfield. The role will primarily be to provide a first point of contact for all calls and E-contacts coming into the group contact centre across the four main business streams, you would be expected to deliver the highest possible standard of customer service while demonstrating a calm, polite and confident telephone manner and adhering to all company procedures. You will be trained to be multi-skilled across the different areas involved in dealing with each of the individual companies customers, you will be responsible for dealing with all inbound calls in accordance with their individual requirements.

Responsibilities:

  • Handling inbound and some outbound telephone calls
  • Provide support to the management team
  • Dealing with complaints
  • Processing of new claims
  • Processing credit card payments where required
  • Handling a large volume of calls on a daily basis

The Successful Applicant:

  • Excellent level of customer service and communication skills
  • Ideally previous call handling but not essential
  • Ability to demonstrate a calm and professional attitude at all times
  • Ability to listen, identify and resolve customer issues
  • Excellent attention to detail
  • Excellent data inputting skills, literacy and numeracy

Desirable Skills:

  • General understanding of the Insurance industry and its practices and principles

Salary will start at £17,000 rising to £17,500 after passing probation. You have to be fully flexible in regards to working hours and days as the role covers weekends and evenings. Bonus is £250 Average per quarter - eligible after passing probation.

Reference: 34712957

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