My client is a housebuilding Contractor, who work regionally on 2 - 5 bed homes. Due to business needs they are currently looking to recruit a Customer Service Operative preferably with a background in the housebuilding sector to work with them on a permanent basis
The main purpose of the role is to provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion.
Understand, implement and adhere to SHEQ policy and strategy.
Attend client visits as required; the Customer Care Coordinator will arrange work visits via the COINS system and schedule in your calendar.
Ensure that the Customer Care Vehicle is stocked with the necessary building and decorating materials required for the Job Sheets
Ensure any additional material requirements are measured and specified (e.g. type, handing etc.) and are either collected locally from approved suppliers, or ordered through Customer Care Coordinator who will fax/email the requirements to the Buying department
Check communications received (i.e. phone messages, faxes and emails) regarding additional works that arise during the week and replan work accordingly
Arrive for jobs punctually, introduce self to the Customer and establish a good working relationship, maintaining at all times a positive and helpful attitude
Carry out the required work tasks to the respective properties as per the 'Job Sheets' in a tidy, clean, safe and professional manner
Before leaving check with the Customer that they are satisfied with the work undertaken and ask them to sign off the Daily Record Sheet
Attend site as required to supervise sub-contract works as scheduled from time to time by the Customer Care Coordinator
If additional works to those stated on the 'Job Sheets' are requested by the Customer, assess whether or not they should be undertaken by the company and if so complete them accordingly
If any of the scheduled works cannot be completed due to incorrect materials, lack of access etc., then notify the Customer Care Coordinator immediately (in their absence Customer Supervisor/Care Manager)
If there are additional, or incomplete works that need to be undertaken at a later date then ensure that a 'Work Outstanding Sheet' is completed and returned to the Customer Care Coordinator by the end of the week. Also inform the Customer Care Co-ordinator of re-arranged appointments
If there is likely to be a delay in meeting the scheduled appointment times, then contact the Customers and apologise and arrange revised arrival times
Maintain a flexible approach to work, which may necessitate unsociable hours if required to meet Customers' requirements
Ensure surplus materials are removed from the properties, reused or re-stocked where applicable or if not then disposed of in the correct manner
The salary on offer is up to £36k plus package (dependant on experience), and benefits include a company van and discretionary bonus.
If you are interested in this vacancy and would like to apply, please send your CV to Jessica at Bromak using the contact details provided.
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