Customer Service Officer

Posted 29 October by Jamm Recruitment LTD
Easy Apply

London Borough of Redbridge are recruiting 6 customer service officers for their revenue and benefits team.

The successful candidates will be experienced telephony agents, who are used to working in busy call centres, and ideally would have experience in Council Tax calls. There is system training provided by the council for candidates that are accepted, but dont have the relevant experience.

This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does. Working in a multi-skilled and multi-disciplined team the main areas of responsibility include:

  • To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one
  • To be familiar with the Council’s services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience

  • To have the ability to work across a range of customer service channels; including face to face, telephone, email, online, social media, webchat and letter.

Required skills

  • Communication Skills
  • Organisational Skills
  • Telephone Manner
  • Dependable Team Player

Reference: 39246024

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