Customer Service Officer

Posted 25 September by REED Specialist Recruitment
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Southend-on-Sea Borough Council is a Unitary Local Authority located in Southend-on-Sea in Essex and is seeking a highly motivated individual to work as part of a dedicated team. This role is on offer until 31/03/2019.

The successful applicant will hold the post of Customer Service Officer and will be part of an Administration team that is responsible for corporate post, fulfilment, stationery and electronic document management functions together with archive records management. The main duties will include; The opening of the Authority’s post scanning, indexing/data input using an electronic document system. The ideal candidate will have excellent keyboard skills and will be able to work in a systematic manner in a highly pressurised environment.

Ability to use various computerised systems (e.g. Word, Excel, Agresso, Civica, etc) and produce accurate work to deadlines is essential alongside good customer care skills. The successful applicant will need to work closely with colleagues to ensure the overall team performance meets customer demand.

At least two years’ experience within an administrative role is desirable and an understanding of a document imaging system so as to have a practical understanding of the work required, however full training will be given. In addition, strong interpersonal skill and the ability to communicate effectively to deliver a high quality service is essential.

The Council is an equal opportunities employer. They welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender identity, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.

If your interest, skills and experience match this role then please do not hesitate to apply today! 

Reed Specialist Recruitment Limited is an employment agency and employment business

Application questions

Do you have proven Customer Service Experience?
Do you have at least 2 years experience in an administration role?
Do you have experince of using various computerised systems?

Reference: 36194742

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