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Customer Service Officer

Posted 31 January by Retinue Solutions Ended
A Leading Housing Association is looking for 14 experienced customer service offices to deal with incoming calls acting as the first point of contact and dealing with customer enquiries; offering knowledge and support in a proactive manner especially in times of emergencies.

Responsible for actioning the full range of calls received by the CSC to a high standard including Repair and Income calls to a professional standard.

Supporting the delivery of all appropriate customer service communication channels to orbit - including Social Media and Emails, to an appropriate standard in relation to the communication channel used by the customer.

Undertake general administration and support for the CSC and ensuring accurate records are updated and maintained.

Responsible for ensuring efficient and effective service when raising new or existing repairs queries and or dealing with request for Housing and Welfare information ensuring all of the appropriate systems are utilised.

Dealing with all incoming enquires in a customer centric manner.

This is a temp to perm position with the start date being 19th February. The rota is Monday to Friday between 8am and 8pm but you'll be working hour days with 1 hour lunch paying £8.61 per hour.

Candidates must have proven recent customer service experience.

Please fill free to contact Ashley Diamond on to find out more info.

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

Required skills

  • Customer Services Officer

Reference: 34360774

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