Customer Service Officer (CSO)

Birmingham

£24,150 - £28,350 per annum depending on skills

Full Time, Permanent

Do you pride yourself on providing a great customer experience?

We are looking for a Customer Service Officer (CSO) to join us to deliver an effective and efficient service to ensure a professional and responsive service to our customers and visitors.

Acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison, the Customer Service Officer will provide guidance, advice and where necessary signpost and assist our customers to resolve any queries, report any information, receive feedback and to take any other action required to provide a professional service and excellent customer care.

About You

You will have:

• Previous experience in a customer facing role, delivering excellent customer service within a Housing Sector environment

• The ability to deal directly with customers and in a variety of situations, being sensitive to individual needs

• Effective communication skills, both written and verbal

• A positive attitude, and the ability to adjust to demanding workloads and service changes

• The ability to stay calm in difficult situations and influence positive outcomes with a focus on solutions

• Good IT skills and experience of the Microsoft suite of products

• The ability to manage multiple cases and follow through to successful completion

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!

What we can offer in return:

• Company pension scheme

• Life assurance (four times salary)

• Private medical insurance

• Salary exchange for an electric car (dependent on eligibility)

• Other leave - bereavement leave, life events, emergency days, birthday (if it - falls on a weekday)

• Christmas office closedown days

• Employee reward portal

• Employee referral scheme

• Enhanced maternity / paternity pay

• Mileage allowance

• Employee assistance programme

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.

About Us:

At Concept Housing Association, we are more than just providers of accommodation; we are innovators in social housing. Our mission is to positively impact lives by delivering safe, comfortable, and compliant homes.

We support some of the most vulnerable individuals in society, helping to meet their needs as they strive to live with dignity and in safety. Specialising in exempt housing, we offer supported accommodation to ensure our residents receive the necessary support, delivered with empathy and a resident-centred approach.

Our dedicated team, united by a shared vision, brings a wealth of experience in supporting homeless people. We are committed to delivering the very best for our residents and our partners while continually striving to meet the highest standards.

Join us at Concept Housing Association and be part of a dynamic organisation that is raising housing standards and making a real difference in the community.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in so apply early to avoid disappointment!